Grievance Redressal

Grievance Redressal for AA Odisha Website

Purpose: To provide a clear and accessible platform for users to submit and track grievances related to AA Odisha website and its content.

Grievances: Users can submit complaints regarding:

  • Inaccurate or misleading information: Incorrect facts, figures, or outdated content presented on the website.
  • Bias or unfair representation: Perceived bias in news coverage or portrayal of individuals or groups.
  • Technical issues: Website malfunction, accessibility problems, or difficulty in accessing content.
  • Violation of ethical guidelines: Plagiarism, copyright infringement, offensive or harmful content.
  • Other: Any other issue related to the website or its operation.

Submission Process:

  • Users can submit grievances through:
    • Online form: A dedicated form on the AA Odisha website with clear instructions and fields for details.
    • Email: A designated email address ([email protected]) for grievance submission.
    • Social media: Direct messaging through AA Odisha’s official social media handles.

Response and Resolution:

  • Each grievance will be assigned a unique reference number for tracking purposes.
  • AA Odisha will acknowledge receipt of the grievance within 24 hours and aim to resolve it within 15 working days.
  • Users will receive updates on the progress of their grievance via email or through their chosen communication channel.
  • The response will explain the issue, steps taken to address it, and the final outcome.


  • If a user is dissatisfied with the initial response or resolution, they can escalate the grievance by:
    • Replying to the initial response email with a request for escalation.
    • Contacting the Public Relations department of AA Odisha.


  • All grievance information will be treated with utmost confidentiality.
  • The personal details of users will not be shared with any third party without their consent.


  • AA Odisha will publish periodic reports on the number and nature of grievances received and resolved.
  • This will provide users with insights into the website’s performance and commitment to address concerns.


  • AA Odisha welcomes feedback on the grievance redressal process to continuously improve its effectiveness.
  • Users can provide feedback through the same channels used for submitting grievances